Shipping Policy

Thank you for shopping with Vikfx. This Shipping Policy explains how orders are processed, shipped, tracked, and supported for customers in the United States. We aim to keep shipping information clear before and after checkout.

1. Shipping Destination

At this time, our standard shipping setup is focused on orders delivered within the United States. If a destination is unavailable at checkout, we may not be able to ship to that address.

2. Order Processing Time

Order handling time: 1-3 business days after payment is successfully completed.
Business days: Monday to Friday, excluding public holidays and carrier non-working days.
Order cut-off time: 2:00 PM Pacific Time. Orders placed after the cut-off time begin processing on the next business day.
During peak periods, promotional events, or carrier disruptions, processing may take slightly longer. If a delay is significant, we will provide updates where possible.

3. Delivery Time

Estimated transit time: 7-13 business days after the package has shipped.
Total estimated delivery time: 8-16 business days, including order handling and transit.
Delivery estimates are not guaranteed delivery dates. Weather, carrier volume, customs checks, incorrect addresses, remote delivery areas, and local service disruptions may affect delivery timing.

4. Shipping Cost

We offer free standard shipping on eligible orders shipped to the United States. If any shipping fee applies to a specific order, it will be clearly shown at checkout before payment is submitted.

5. Order Confirmation and Tracking

After you place an order, you will receive an order confirmation email. When the order ships, we will send tracking information if tracking is available from the carrier. Tracking updates may take 24-48 hours to appear after the carrier receives the package.

6. Address Accuracy

Please review your shipping address carefully before submitting your order. The customer is responsible for providing a complete and accurate delivery address, including apartment, suite, unit, ZIP code, and phone number where required. If you notice an error, contact us immediately at support@vjkfx.shop. We cannot guarantee changes after an order has entered processing or shipped.

7. Failed Delivery, Returned Packages, and Unclaimed Orders

If a package is returned to us because of an incomplete address, failed delivery attempt, refusal, or unclaimed shipment, we will review the case and contact you. Additional shipping time or reshipping arrangements may apply depending on the situation.

8. Lost, Delayed, or Damaged Packages

If tracking shows unusual delay, delivery failure, or damage during transit, please contact us with your order number and any available photos or carrier messages. We may ask for additional details so we can work with the carrier or provide a suitable solution. Solutions may include replacement, refund, or further carrier investigation depending on the circumstances.

9. Split Shipments

Some orders may be shipped in more than one package depending on item availability, warehouse handling, or carrier requirements. If your order is split, tracking information may be provided separately.

10. Shipping Restrictions

We may be unable to ship to certain restricted addresses, freight forwarding locations, PO boxes, military addresses, remote regions, or regions temporarily affected by carrier limitations. If this affects your order, we will contact you using the email address provided at checkout.

11. Contact for Shipping Questions

Email: support@vjkfx.shop
Phone: +61 485986798
Business address: SMITHFIELD, 2164, New South Wales, Australia
Support hours: Monday - Friday: 9:00 AM - 6:00 PM (GMT+8)