Privacy Policy

This Privacy Policy explains how Vikfx collects, uses, discloses, stores, and protects personal information when you visit vjkfx.shop, place an order, contact us, subscribe to communications, or otherwise interact with our Shopify store.

1. Information We Collect

We collect information that you provide directly, information generated when you use our website, and information provided by service partners that help operate our store.

  • Identity and contact information: name, email address, phone number, shipping address, billing address, and account details.
  • Order information: purchased products, order number, payment status, delivery status, return requests, support messages, and transaction-related records.
  • Payment information: payment is processed by Shopify Payments and related payment providers. We do not store full card numbers on our own systems.
  • Device and usage information: IP address, browser type, device type, operating system, referring pages, pages viewed, time on site, interactions, cookies, and similar technical data.
  • Customer support information: messages, photos, product issue details, return reasons, and any other information you send to us.

2. How We Use Personal Information

We use personal information for legitimate store operations, including:

  • processing, confirming, fulfilling, and delivering orders;
  • collecting payment and preventing fraudulent transactions;
  • sending order confirmations, tracking information, policy updates, and customer service replies;
  • handling returns, refunds, cancellations, warranty-style support, and dispute resolution;
  • improving product pages, website performance, customer experience, and store operations;
  • complying with tax, accounting, legal, regulatory, security, and recordkeeping obligations.

3. Shopify, Payments, and Service Providers

Our store is hosted by Shopify. Shopify provides the ecommerce platform, checkout, order management, payment processing support, security features, and related services. We may also work with payment processors, shipping carriers, analytics providers, fraud prevention tools, email providers, and customer support tools. These providers receive only the information needed to perform their services.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to support checkout, remember preferences, improve website functionality, measure performance, prevent fraud, and understand how visitors interact with the store. You can adjust cookie settings through your browser, but disabling cookies may affect checkout or site functionality.

5. Sharing and Disclosure

We may share personal information with service providers that help us operate the store, process payments, deliver orders, prevent fraud, provide analytics, and respond to customer requests. We may also disclose information if required by law, legal process, regulatory request, fraud investigation, security issue, business transfer, or to protect our rights, customers, and operations. We do not sell customer personal information as a standalone business activity.

6. International Processing

Because our store uses Shopify and other service providers, personal information may be processed or stored in countries other than your country of residence. When information is transferred internationally, we rely on service providers and safeguards designed to protect personal information according to applicable requirements.

7. Data Retention

We keep personal information only as long as reasonably needed for order fulfillment, customer support, legal compliance, accounting, tax records, fraud prevention, dispute handling, and business operations. Retention periods may vary depending on the type of record and applicable obligations.

8. Security

We use Shopify and trusted service providers to help protect personal information. Security measures may include encrypted checkout, access controls, fraud monitoring, and limited access to customer records. No online system can be guaranteed completely secure, so customers should also protect account credentials and contact us if they suspect unauthorized use.

9. Your Privacy Choices

Depending on your location, you may have rights to request access, correction, deletion, portability, restriction, or objection regarding certain personal information. You may also unsubscribe from marketing emails by using the unsubscribe link where available. Some records may need to be retained for legal, tax, security, or transaction purposes.

10. Children's Privacy

Our store is intended for general consumer shopping and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, contact us so we can review the issue.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites. Please review their policies before providing personal information.

12. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our store operations, legal requirements, service providers, or privacy practices. The updated version will be posted on this page.

13. Contact

If you have questions or requests about privacy, contact us at:
Email: support@vjkfx.shop
Phone: +61 485986798
Business address: SMITHFIELD, 2164, New South Wales, Australia