Return & Refund Policy

At Vikfx, we want you to feel confident when ordering sports towels. This Return & Refund Policy explains return eligibility, how to request a return, how refunds are processed, and what to do if an item arrives damaged, defective, or incorrect.

1. Return Window

You may request a return within 30 days from the date your order is delivered. Return requests made after 30 days may not be accepted unless required by applicable law.

2. Return Eligibility

• Items must be unused, clean, undamaged, and in the same condition as received.
• Items should be returned with original packaging, labels, accessories, inserts, and order information where possible.
• For hygiene reasons, used towels, washed towels, heavily handled personal-care items, or items with stains, odors, hair, lint, or visible signs of use cannot be returned unless they arrived defective or incorrect.
• Items damaged by misuse, improper washing, improper storage, normal wear, or customer modification are not eligible for return.

3. Non-Returnable Situations

We may refuse a return if the item is used, washed, damaged after delivery, missing major parts, returned without approval, or not reasonably connected to the original order. Gift cards, final-sale items, and items marked as non-returnable are not eligible unless required by law.

4. Defective, Damaged, or Incorrect Items

If your order arrives defective, damaged, incomplete, or different from what you ordered, contact us within 7 days of delivery. Please include your order number, a description of the issue, and clear photos of the product, packaging, shipping label, and any damage. After review, we may offer a replacement, refund, or another suitable resolution.

5. How to Start a Return

To request a return, email support@vjkfx.shop with your order number, the item you want to return, and the reason for return. Please wait for our return instructions before sending anything back. Items sent without approval may not be accepted or may experience processing delays.

6. Return Shipping

• If the return is due to our error or a verified product defect, we may provide return shipping support or another resolution.
• If the return is due to personal preference, wrong size choice, changed mind, or similar customer reasons, the customer may be responsible for return shipping unless we state otherwise in writing.
• Original shipping charges, if any, may be non-refundable unless the return is caused by our error or required by law.

7. Inspection and Refund Approval

After we receive the returned item, we will inspect it and notify you whether the refund is approved. If approved, the refund will be issued to the original payment method through Shopify Payments.

8. Refund Processing Time

Approved refunds are usually submitted within a reasonable period after inspection. Your bank, card issuer, or payment provider may take additional time to post the refund. Please allow up to 10 business days after processing for the refund to appear on your statement.

9. Exchanges

Exchanges are subject to availability. If you need a different color, style, or set, contact us first. In some cases, the fastest option may be to return the eligible item and place a new order.

10. Order Cancellations

You may request cancellation before the order ships. Once an order is processed, packed, or handed to the carrier, cancellation may not be possible. Shipped orders may need to be handled under the return process after delivery.

11. Chargebacks and Disputes

If there is a problem with your order, please contact us first so we can help. Filing a chargeback before contacting us may delay resolution because the payment provider will need to review the case separately.

12. Contact

Email: support@vjkfx.shop
Phone: +61 485986798
Business address: SMITHFIELD, 2164, New South Wales, Australia
Support hours: Monday - Friday: 9:00 AM - 6:00 PM (GMT+8)